Privacy Policy
This Privacy Policy explains how Emma & James Toronto ("we", "us") collects, uses and protects your personal information when you visit or shop at emmajamestoronto.com. We handle your personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
Information we collect
- Contact details: name, email address, phone number and shipping/billing address
- Order details: products purchased, order history and payment confirmation (we never store your full card details)
- Technical data: IP address, browser type and how you use our website, collected through cookies
How we use your information
- To process, ship and track your orders
- To answer your questions and provide customer service
- To send you newsletters and offers, only if you have signed up (you can unsubscribe at any time)
- To improve our website and advertising
- To prevent fraud and comply with legal obligations
Sharing your information
We only share your information with trusted partners who help us run our store, such as our e-commerce platform (Shopify), payment providers, shipping carriers and analytics/advertising tools. We never sell your personal information.
Storage and security
We take reasonable measures to protect your personal information and only keep it for as long as needed for the purposes described above or as required by law. Your information may be stored and processed outside of Canada by our service providers.
Your rights
You can ask us at any time to access, correct or delete your personal information, or withdraw your consent for marketing emails. Simply email us at info@emmajamestoronto.com.
Cookies
For more information about cookies, please see our Cookie Policy.
Changes
We may update this Privacy Policy from time to time. The latest version will always be available on this page.